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August Vellvette Box

Posted by Buls on 7:38 PM in , ,
The August Vellvette Box reached me yesterday (after a lot of follow up). I am not going to post the details this time coz I am super pissed.
This is what happened. I had paid for 3 months subscription (August being the last month). Since I moved from Mumbai to Gurgaon, I mailed their customer care on 26th with the updated address. There was no response. I left a message on facebook complaining on the lack of response. Some female- Shruty mailed me asking for the address. I sent it across. On 4th Sept, I received a mail apologizing for the delay in sending the boxes. I called them 2 days later to check if it has been shipped. They had sent it to the Mumbai address. The lady on the phone promised to ask blue dart to divert it to Gurgaon address. I called 3 days later to check on the status. Another lady was completely clueless and confirmed that the box had been delivered to the Mumbai address. She then promised to get the box picked up from the Mumbai address and send it to Gurgaon address. WTF!!! I lost my temper at this stage. I asked her to refund my money since they are such morons. I sent them a stinker on mail and posted it on facebook. Another lady called me after an hour... apologized and promised to ship the box next day itself. The next day she called again to confirm the address (by this time I had given my address 4 times). I received the box next day. The description of the product on the flyer and the product itself do not match. E.g- The flyer mentions H2O gel moisturizer but I have received the under eye cream. They sent me an extra sample of Mary Kay pencil eye liner and lip liner. The samples are very tiny and sufficient for one time use only.
I am pissed off. They had a good business model but the service levels have gone down in the last few months. It is obvious they do not have enough people and the first thing affected is the service. Following up so much for a box which costs 400 bucks is too much effort. I don't know if I will continue any further or not. If I do, it will be with a pinch of salt. 

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